Orlando’s Mend Leads The Way In Virtual Patient Care Technology
10 Tech Leaders: Mend.
Mend uses artificial intelligence to streamline telemedicine. Images courtesy of Mend
Four years before the COVID 19 pandemic ignited the telemedicine trend, Orlando-based Mend rolled out its first online portal, connecting patients and physicians in a virtual care environment. Today, the privately held technology company boasts a 50-state reach and 15 million virtual care appointments.
Also, in 2023, Mend announced a partnership with Eleos Health that uses augmented intelligence to free busy doctors and other healthcare providers from time-consuming administrative burdens associated with each patient visit. The tools of AI employ machine learning, algorithms and other cognitive technologies to assist and improve diagnoses, treatments and outcomes in patient care.
Executives of both companies hailed the joint venture as an opportunity to make the virtual care experience more affordable and more accessible to patients and to healthcare organizations across the country, especially in rural areas, where healthcare services often are stretched thin.
“Our primary focus is to make (behavioral) healthcare more convenient, accessible and effective for the people who need it,” says Warren Bates, Mend’s chief executive officer. “This partnership with Eleos Health will help us do exactly that by reducing the time providers spend on one of their most onerous tasks: documentation,” he adds.
By lessening administrative paperwork, Eleos Health’s technology seeks to shift the healthcare focus from these tasks to patients, where it belongs.
As for Mend, its tools allow patients to self-schedule appointments, check-in easily and quickly track payments and medical recommendations, following each visit. The company says its technology not only is driving a 90% successful engagement rate between patients and providers, it’s also reducing “no-shows” for scheduled appointments to less than eight percent.
